Last updated: August 12, 2026
These Terms of Service govern your use of paulcleanwa.com and any cleaning service you book with PaulClean LLC ("PaulClean," "we," "us"). By submitting a booking request, you agree to these terms.
PaulClean provides mobile cleaning of carpet and upholstery, rugs, and mattresses at your home or business.
We do not clean silk or anything containing viscose — these require specialized shop equipment we don't use on-site. We do not perform restoration-type work: water damage extraction, mold remediation, smoke or fire damage, biohazard cleanup, or post-construction cleanup.
Booking requests are submitted through our website and confirmed by us — submitting a request does not guarantee a specific appointment until we confirm it. We generally schedule appointments Monday through Saturday, 9:00 AM to 8:00 PM Pacific time, with at least 12 hours' notice, up to 30 days in advance. We don't offer Sunday appointments.
To reschedule or cancel a request, contact us directly at info@paulcleanwa.com or (253) 345-4034.
Our online calculator gives you an estimate; the final price is confirmed on-site once our technician reviews the job. A minimum order of $170 applies to every booking. A $55 travel fee applies outside our free-service area; some areas are outside our service area entirely. We may run a promotional discount from time to time, with only one active at a time. A discount applies for rooms that aren't cleared of furniture and items before we arrive, as disclosed at booking.
Payment is due in full when the job is complete, before our technician leaves — we don't require a deposit at booking. We accept payment through Square, and cash, card, or check by prior arrangement. Accounts unpaid after 10 days may accrue interest.
We clean to the best of our ability using professional-grade equipment and products. That said, we cannot guarantee that every stain will come out completely — some staining is permanent regardless of method. If you're not satisfied because of something we did wrong, contact us within 48 hours after your items are dry (no later than 4 days after service) and we'll re-clean the affected area at no charge.
If you believe our work damaged an item, notify us in writing at info@paulcleanwa.com within 3 days, with photos, and keep the item available for us to inspect. If we're responsible, we'll repair the item, re-clean it, or refund you, at our discretion.
Except as stated above, PaulClean isn't liable for indirect, incidental, or consequential damages arising from our services. Our total liability for any claim is limited to the amount you paid for the service in question.
Submitting a booking request does not automatically enroll the customer in promotional text messages. Customers may separately choose to receive booking and service updates, promotional messages, or both by selecting the applicable optional checkbox.
Booking and service messages may include quote responses, appointment confirmations, reminders, scheduling changes, technician updates, service completion notices, and review requests.
Promotional messages may include occasional offers, discounts, and service promotions. Marketing consent is not a condition of purchase.
All text messages are sent by PAULCLEAN LLC to the mobile number the customer provides. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help.
Mobile carriers are not liable for delayed or undelivered messages.
Text messaging is available to customers who are 18 years of age or older. By opting in, you confirm that you are at least 18 years old and that you are the subscriber of, or are authorized to use, the mobile number provided.
How we handle the information collected through text messaging, including opt-in records, is described in our Privacy Policy (https://www.paulcleanwa.com/privacy).
You can review or change your text message preferences at any time on our text message preferences page. Booking confirmations and other service email remain part of handling your booking.
These terms are governed by the laws of the State of Washington. Any dispute will be resolved in the courts of King County, Washington.
We may update these terms from time to time; the current version always applies to bookings made after a change.
PaulClean LLC, 4702 Davis Ave S, GG205, Renton, WA 98055. Email: info@paulcleanwa.com. Phone: (253) 345-4034.
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